Add items to the platform following a few simple steps:
Click on the share button in the bottom navigation menu to start listing an item. Please fill in item details described in the previous section. Once done, you can see your item in Ďmy itemsí section of your profile. Search for your item from the search field to make sure that your item is available on the platform. If there is a problem with the listing or you cannot see your item in your Ďmy itemsí or in search results, please contact the administrator.
Fake listings or listings with inappropriate and insufficient details will be removed immediately.
If you have an expensive item to list and want us to personally handle the transaction on your behalf, you can select this option during listing the item. If there is no middle man available in your area, you have to take care of your entire transaction.
Middleman takes some commission to handle the item. If you donít want to use a middleman, you have to handle the transaction yourself.
We have 4 time slots during which a borrower may contact you at the item location given by you. You have to select one time slot and make yourself available till you handed the item over to the borrower.
We will display your item location on the map and give route directions to the borrower. On mutually agreed timeslot and date (you and borrower), the borrower will come to the item location to collect the item. Both of you need to check and agree with the item condition, payment terms and exchange the item.
Borrower pays the money (the rental amount and deposit if any) to the platform which we will keep with us till the transaction is completed. Once the item is returned and all disputes (if any) are resolved, we will pay you after deducting our platform fee.
Borrower will contact you for collecting the item using the map directions given by us. It is advised not to make any direct deals with the borrower. You can communicate with your borrower regarding item condition or negotiate rate or extending borrowing period, but always deal through the platform only. Else we will not be responsible for any damage to your item.
You have to make all deals through the platform and tell us whenever the item is delivered and returned, so that we can keep track of itemís availability show the item to our users when it is available and allow them to make bookings.
You and the borrower need to confirm that the condition of the medical device is satisfactory for both of parties, during the delivery and return of the item. Platform is not responsible for itemís damage or malfunction after the transaction. You and borrower need to resolve such issues between yourselves. However, a borrower or lender can raise a dispute with us with sufficient evidence.
Search for medical devices in your neighborhood using zip code, item name or category. Using the search box at the top of the screen, you can search for items within your neighborhood.
Using the map search, you can find items within your area displayed in a map
Before borrowing a device:please check all details of an item and make sure that it fulfils your requirement. You can also look for ratings and reviews of the item
Borrowing the device:borrowing an item is simple, just enter dates for which you need the item, select the time slot during which you want to meet the owner to collect the item and confirm your booking.
Paying for the device:If itís a paid item, you can pay the amount in the app itself. If itís a free item, you will get instructions on how to contact the owner.
Getting the device delivered:Once you paid for the item, a map will show you the route to itemís location. The map will open just before your chosen time slot and will guide you to itemís location in real time.
Understanding TimeSlots:A time slot is a time period during which the owner will be available to handover the item to the renter. The app has 4 time slots, 9 am -12 pm, 12 pm Ė 3 pm, 3pm Ė 6 pm, 6pm Ė 9 pm. You (borrower) will see only those time slots during which the owner is available. You have to select one time slot and meet the owner to collect the item you borrowed.
Connect with owner:A map will guide you to the items location. Your device will be paired with the ownerís device and then you can collect the item. Both you (borrower) and owner need to confirm that item is exchanged.
Extending the borrowing period:You can extend the renting period from within the app, but you have to pay the full rental amount for the extended period in advance.
Returning the item: You need to meet the owner and return the item before your renting period ends.
Condition of the item:The owner has to confirm that he received the item in good condition. It's your responsibility to use the item carefully and return it to the owner in its original condition.
keep track of your items and money transactions:
Viewing transactions:In your profile, you can see all items that you borrowed or lent. You can see the status of each item and details of transaction for each item.
Understanding transactions:The item displays different status message during different stages of transaction.
Reserved: when an item is reserved for a particular day by the borrower
Delivered: Item delivered to the renter by the owner or an agent
Returned: Item is returned to the owner by the borrower
Available: Item is available for a particular date if its not booked by anyone
Raising a dispute: Either the owner or the renter can raise a dispute if there is a disagreement about the transaction. Please read more about disputes in the following section.
Settling the transaction: After the transaction is successfully completed to the satisfaction of all parties involved (owner, renter, agent, platform), then the final settlement of the amount is initiated.
Manage your profile:
Users can go to their profile section from the left menu or by clicking on the profile icon in the bottom navigation bar. It is important to keep your profile updated with all required information to enable smooth transactions, refunds and settlements.
dispute resolution mechanism:
The following are the most common dispute scenarios
You can report any problem with anything related to the platform or item or transaction using the contact form in the mobile app. In case of transaction, please mention the item name or transaction id.
You can raise a dispute by calling us on: or emailing us at: or filling out form in the mobile app. Either the owner or renter can raise a dispute within 7 days from the last transaction between them. Any Dispute rose after 7 days after the last transaction will not be entertained.
The admin will initiate a meeting to settle the issue amicably.
Final settlement of all your transactions:
At the end of a transaction, amounts owed to the owner and refunds (if any) owed to the renter are calculated after 7 days the transaction is completed without any disputes. Both the owner and borrower have 7 days to raise a dispute.
If there are no disputes, amounts will be released wherever due to respective parties after 14 days since the item is returned or dispute is settled, whichever is later.
get help from platform administrators: