Last updated: August 16, 2022
Thank you for borrowing at MedicalShare.
If, for any reason, You are not completely satisfied with the item that you borrowed, We invite You to review our policy on refunds, returns and cancellations.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Application means the mobile application provided by the Company downloaded by You on any electronic device, named MedicalShare
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mindwave AI Pvt Ltd, Vittal rao Nagar, Hyderabad - 500081.
Goods refer to the items offered for sharing on the Service.
Orders mean a request by You to borrow Goods through Us.
Service refers to the Application.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 7 days from the day on which We or lender receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to the lender in case cancellation.
Borrowers can contact lenders by finding their contact information and start the process of cancelling the transaction and refund.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us: