Return and Refund Policy

Last updated: August 16, 2022

Thank you for borrowing at MedicalShare.

If, for any reason, You are not completely satisfied with the item that you borrowed, We invite You to review our policy on refunds, returns and cancellations.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Application means the mobile application provided by the Company downloaded by You on any electronic device, named MedicalShare

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mindwave AI Pvt Ltd, Vittal rao Nagar, Hyderabad - 500081.

  • Goods refer to the items offered for sharing on the Service.

  • Orders mean a request by You to borrow Goods through Us.

  • Service refers to the Application.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

We will reimburse You no later than 7 days from the day on which We or lender receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were borrowed in the last 7 days
  • The Goods are in the original packaging
  • The Goods are in not broken or damaged
  • The Goods are not used or consumed
  • The lender agreed to cancel the order on mutual understanding

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons after being used.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to the lender in case cancellation.

Borrowers can contact lenders by finding their contact information and start the process of cancelling the transaction and refund.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Castus Info Solutions Pvt Ltd
Ground Floor LP Towers Plot No 56&57
Vittal Rao Nagar
Telangana 500081


Phone: +91 - 40 - 42007676