Shipping and Refund Policy

Our Shipping and Refund Policy was last updated on 1 February 2023.
Shipping

Medicalshare is a C2C rental marketplace, where users can lend and borrow items. The platform do not ship any item on its own. However, to handle expensive and fragile items, the platform has appointed areawise agents whose services can be used by platform users and these services are chargeable. Usually its the borrowers responsibility to collect and return the item that s/he borrowed. The owners responsibility is to track his items and send reminders to his borrowers. The platform provides map directions to both owners and borrowers, so they can meet and complete their transaction. In such a transaction where owners and borrowers meet face-to-face to complete the transaction, usually there is no shipping fee charged by the platform, since the platform expects the borrower to collect and return the item in person. If there is any such item that the owner only wants to send through courier or any other means of transportation, the shipping charges maybe specified by the item owner and the same amount maybe paid by the borrower. The platform will pay such amount to the owner as a part of its payment cycle. Whenver an agent is involved in a transaction, either requested by a lender or borrower, an additional service fee which includes shipping charges may be levied in addition to the item's rental price and the same should be paid by the borrower along with any deposit amount required by the owner. Such amounts will be reflected in the account of all involved parties and amounts are settled as per agreements.

Returns

The borrower has the right to cancel an order and return the item, within 24 hours of receiving the item, if the item is unusable or in damaged condition. However, it is the borrower's responsibility to check the item while taking delivery. If the item is found to be defective, the borrower should reject the item and cancel the order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable and consumable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require that you send us an email at contact@castusinfo.com with your order details. The borrower and lender should both agree for cancellation of the order and return.

Refunds

Refunds are processed within 48 hours for all items that are

  • Unused item returned by the borrower
  • item is returned after a few days of use
Refunds are not possible for
  • consumable and perishable items
  • items used for the full borrowing period
  • items returned in damaged condition and the extent of damage exceeds the deposit or booking amount

Contact Us

If you have any questions about this Shipping and Policy, You can contact us:

Castus Info Solutions Pvt Ltd
Ground Floor LP Towers Plot No 56&57
Vittal Rao Nagar
HITEC City
Hyderabad
Telangana 500081

Email: Contact@medicalshare.in

Phone: +91 - 40 - 42007676

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